Refund Policy

Full refund within 7 days

Email contact@coyuno.com within 7 days of completing your purchase for a full refund of the amount paid, for any reason. You remain eligible after opening lessons or practicing. No physical return is required, and COYUNO charges no refund fee.

How to request

Use the subject “NoteUnlock refund request” and include your purchase email and receipt or purchase reference, if available. You do not need to give a reason. We may ask for missing information needed to locate the purchase.

Do not send passwords, Magic Links, full card numbers or security codes.

Refund processing and access

After locating the purchase, we refund the original payment method and email you the outcome. Posting time depends on Stripe, your financial institution and payment method. Your provider’s exchange-rate and separate-fee terms apply.

After a full refund, your Full Course access is revoked and access to paid lessons is stopped. Free lessons and learning records stored in your browser remain available.

After 7 days and statutory rights

The no-reason refund window is 7 days. For duplicate charges or problems such as paid lessons remaining inaccessible after that period, contact contact@coyuno.com so we can investigate and respond. Statutory cancellation, refund and non-conformity rights are not limited by this window.